FAQs
Orders & Payments
How do I know if my Bask & Belle order is confirmed?
Once your order is placed successfully, you will see an order confirmation on the screen and receive a confirmation email. This email includes your order number and purchase details.
My payment was debited but I didn’t receive an order confirmation. What should I do?
If your payment was debited but no order confirmation was generated, please contact Bask & Belle support with your transaction ID. Our team will verify the payment and confirm or refund the order.
What payment methods does Bask & Belle accept?
Bask & Belle accepts all major debit cards, credit cards, UPI, net banking, and popular digital wallets. Select card providers may also offer EMI options.
Is it safe to make payments on Bask & Belle?
Yes. All payments on Bask & Belle are processed through secure, SSL-encrypted payment gateways. We do not store card or UPI details.
Shipping & Delivery
Does Bask & Belle deliver across India?
Yes, Bask & Belle delivers to all major locations across India. Shipping availability is automatically verified at checkout using your PIN code.
Does Bask & Belle ship internationally?
No.
What are the shipping charges for Bask & Belle orders?
Within India, Bask & Belle offers free shipping on eligible orders.
How long does Bask & Belle take to deliver orders?
Sleepwear and formalwear are delivered within 6–10 working days.
Are taxes and GST included in Bask & Belle prices?
Yes. All Bask & Belle product prices include applicable GST.
Fabric, Comfort & Care
What fabric is used in Bask & Belle sleepwear and formals?
Bask & Belle garments are made using bamboo-based fabrics with a natural neem finish. This combination offers superior softness, breathability, and skin comfort.
What is neem-finished fabric and why does Bask & Belle use it?
Neem finish is a natural antibacterial treatment derived from neem extracts. Bask & Belle uses neem finish to help reduce odor, maintain freshness, and support skin hygiene.
Is bamboo fabric good for sensitive skin?
Yes. Bamboo fabric is naturally hypoallergenic, smooth, and gentle on the skin, making it ideal for sensitive or irritation-prone skin.
Does bamboo fabric help with sweating and odor?
Yes. Bamboo fabric is highly breathable and moisture-wicking. Combined with neem finishing, it helps control sweat and reduces odor-causing bacteria.
Will bamboo clothes shrink after washing?
Bask & Belle bamboo fabrics meet global durability standards. Minimal shrinkage of up to 2–3% may occur. Following wash care instructions helps maintain fit and softness.
Why does the product color look slightly different from photos?
Slight color variation may occur due to lighting during photography, screen settings, and natural fabric texture. We aim for accurate representation, but minor differences are normal.
Size, Fit & Wearability
Are Bask & Belle size charts based on body measurements or garment measurements?
Bask & Belle size charts are based on body measurements to ensure a relaxed, comfortable fit for both sleepwear and everyday formalwear.
How do I choose the right size for Bask & Belle clothing?
We recommend selecting your size based on actual body measurements rather than standard size labels. Refer to the detailed size guide on each product page.
Are Bask & Belle formals tight or relaxed fit?
Bask & Belle formals are designed with a comfort-first approach. They offer a clean, structured look with ease of movement for long wear.
Returns, Exchanges & Refunds
What is Bask & Belle’s return and exchange policy?
Eligible products can be returned or exchanged within 5 days of delivery, provided they are unused, unwashed, and have original tags intact.
Are bamboo sleepwear products returnable?
Due to hygiene considerations, some sleepwear products may be non-returnable. Return eligibility is clearly mentioned on the product page.
How long does Bask & Belle take to process refunds?
Once the returned item passes quality inspection, refunds are processed within 4–7 working days to the original payment method.
Are accessories or gift cards refundable?
No. Accessories and gift cards purchased from Bask & Belle are non-refundable and cannot be cancelled once ordered.
Manufacturing & Sustainability
Where are Bask & Belle garments made?
Bask & Belle garments are responsibly made in India in facilities that follow ethical manufacturing and quality standards.
Is Bask & Belle an eco-friendly clothing brand?
Yes. Bask & Belle focuses on sustainable materials like bamboo, uses natural neem finishing, and prioritizes responsible packaging practices.
Customer Support
How can I contact Bask & Belle customer support?
You can contact Bask & Belle customer care via email or WhatsApp for assistance with orders, sizing, returns, or fabric care.
Email :
Phone/WhatsApp :